Guides for the people who run the system every day: what each feature is for, the reasoning behind it, and the steps to use it well.
For agent administrators — how to give your colleagues their own aiku login, choose what they may do, and close an account when someone leaves. · 2 min read
Permissions in aiku are job positions. Where to find a user's positions, how to add or remove one, what each grade means, and why some access comes bundled with another department. · 4 min read
The Performance tab on every webpage puts Google search traffic, sales and every change to the page on one timeline, so you can see whether a new design or a price cut moved anything. · 3 min read
How to run a percentage off every product in one collection, across one shop or many, and how to check in a basket that only those products get it. · 3 min read
How a shop's discounts are organised into campaigns, how an individual offer is built and timed, and how the discount ends up showing on an order. · 6 min read
The four positions in a factory - floor supervisor, mix preparer, foreman and operative - what each one can do in aiku, and how a position is given to a person. · 2 min read
See the whole journey a sales order takes in aiku, from a customer's basket through picking and packing to invoicing and dispatch, and where to check on it at each step. · 6 min read
The factory's guide - one queue of everything the factory owes, to partner organisations and to its own customers, grouped the way a production planner thinks. · 4 min read
For the buying company — how to create the one account a sourcing agent needs to get started in aiku, after which they look after their own people. · 2 min read
What a master collection is, how it fans out to a collection in every open shop, and how to fill it with families, products or other collections so the shops follow. · 3 min read
For the preparer and the planner - how a mix or base becomes something the factory tracks, how the Mixes tab works out what to prepare, and how the preparer's job orders flow. · 4 min read
The first screen under HR — who is in today, who is late, who is off and why, plus the week's leave, this month's leave types and birthdays. Every number is a link to the people behind it. · 5 min read
The screen that shows what to buy from a partner and how much room you have to buy it — three capacity cards, a stock-cover donut with eight buckets, and the order pipeline. · 6 min read
How a shop collection gets its products, why some are there through a family rather than by name, what the tabs show, and when a collection needs its own webpage. · 3 min read
The messaging bar on the right of every aiku screen - message a coworker, ask CRM or the warehouse about a specific order or delivery note in one tap, and decide who receives those questions. · 5 min read
Teach aiku which artisans usually make each category or artefact, so the To produce list sorts itself into people's piles. A recommendation, never a lock. · 2 min read
The buyer's guide - start from the shopping dashboard, fill the list by hand, from the partner's catalogue or with auto-fill, and receive the goods when they arrive. · 6 min read
What "we run out in ~12 days" and the suggested quantity actually mean, why a bestseller that is out of stock asks for so much, and when to trust the number over your own judgement. · 5 min read
Departments, sub-departments, families, collections and products — what each level is for, how they nest, and how a product moves between them. · 4 min read
Find any invoice, see whether it has been paid, record a payment against it, and understand how a refund is raised and where the money goes. · 4 min read
Find your way around a shop's customer list, add a new customer, read a customer's page, and understand the states, logins and prospects that sit around it. · 4 min read
Why trade between sister organisations uses a shopping list instead of purchase orders, and how the whole loop works from listed need to booked-in stock. · 3 min read
Follow a delivery note from the moment it lands in the warehouse through picking, packing and dispatch, and see what each button on the note actually does. · 4 min read
Buy from an ordinary supplier - raise the purchase order, get it confirmed, then turn the delivery into stock you can sell. · 4 min read
For procurement teams — why the Clean Handover Score exists, which five facts you must record on every agent purchase order, who should own each one, and how to read the hygiene strip that tells you when the score is being managed instead of earned. · 6 min read
Build a marketing email, choose who receives it, design it in the email workshop, and take it from draft through to sent — with a look at what "publish" and "send" actually trigger. · 4 min read
Understand how a warehouse is divided into areas and locations, how to create a new location, and how stock is placed and moved between locations. · 4 min read
For agents — what the CHS number on your dashboard means, the four tests every purchase order has to pass, how it sets your commission, and why you cannot edit it yourself. · 5 min read
The live chat desk inside your shop - see visitors writing in from the website, take a conversation, reply with everything you know about the customer at your side, and close it cleanly when it's done. · 4 min read
Your profile is yours to shape - a photo, a nickname, your language and timezone, a colour theme you actually like, and the security that keeps it all safe. · 3 min read
Create a clocking machine in a few clicks, put its kiosk link on a tablet or its QR codes on the wall, and know where every clock-in ends up. · 4 min read
Add a new starter to aiku — their personal details, employment terms and job positions — and, if they need it, give them their own login in the same form. · 4 min read
Add the carriers your warehouse dispatches with, connect the ones that print their own labels, and teach aiku which shipper to prefer for each destination. · 3 min read
What each kind of clocking machine is for, how staff actually clock in and out with it, and how to pick the right one for your workplace. · 3 min read